Hewlett Packard Enterprise HPE 3Y FC 24x7 DL20 Gen10 SVC

Hewlett Packard Enterprise HPE 3Y FC 24x7 DL20 Gen10 SVC

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HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage.


Choice of Foundation Care service-level options
Escalation management
HPE electronic remote support solution
Basic SW Support and Collaborative Call Mgmt for non-HPE software on eligible HPE hardware products
Access to electronic support information and services
General Information
Product Type Warranty
Manufacturer Part Number HC5P9E
Manufacturer Website Address http://www.hpe.com
Service Name Foundation Care
Manufacturer Hewlett Packard Enterprise
Brand Name HPE
Service Information
Product Supported HPE ProLiant DL20 Gen10 Server
Provided Support Remote Diagnosis
Online Support Tools Access
Phone Support
Remote Technical Support
Collaborative Call Management
Escalation Support
Software Support
Service Description 24x7x4 Hour
Service Duration 3 Year
Service Location On-site
Service Main Type Maintenance
Service Sub Type Physical
Service Characteristic Labour
Service Response Time 4 Hour - HW Onsite

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