Services are rendered by Innovix Services Team. We provide 24x7, 1-year Hardware Maintenance and Hardware replacement only. For full details on our service coverage, please click in.
Appended is our coverage T&C: ** Innovix hardware maintenance does not cover SSD Hard disk on server** (Please do verify with us)
• Services are rendered by Innovix Services
• On-site Coverage: 24x7, 1 Year Hardware Maintenance, Hardware replacement only
• Exclude Troubleshooting, configuration and diagnostic services
• Response Time: 4hr
• Loaner Provided when required: Yes
• Defective Media Retention: No
• Preventive Maintenance: No
• Billing: Full in Advanced
• Contract Activation: 2 weeks upon order confirmation.
• Parts and Labour provided.
• System Recovery up to Operating System level, exclude restoration of data and applications.
• Upgrade of Firmware or OS versions/patches are not included in the contract.
• All serial numbers have to be provided. Equipment without serial numbers is not subjected to agreed SLA.
• Unless otherwise stated, prices exclude maintenance of add-on HBA/FC Card, Tape Drive or SSD, KVM Switch, Monitor & UPS.
• Prices exclude maintenance of consumables (eg. printer cartridges, toner, UPS battery, CMOS Battery & Controller Battery).
• If required, Innovix Services shall conduct site inspection on the equipment before the commencement of Maintenance coverage.
• Additional charges may apply for faulty equipment that needs to be repaired before the commencement of the contract.
• Applicable for Mainland Singapore, excluding offshore and Jurong Islands.
Please contact vendor and check on lead time.
Appended is our coverage T&C: ** Innovix hardware maintenance does not cover SSD Hard disk on server** (Please do verify with us)
• Services are rendered by Innovix Services
• On-site Coverage: 24x7, 1 Year Hardware Maintenance, Hardware replacement only
• Exclude Troubleshooting, configuration and diagnostic services
• Response Time: 4hr
• Loaner Provided when required: Yes
• Defective Media Retention: No
• Preventive Maintenance: No
• Billing: Full in Advanced
• Contract Activation: 2 weeks upon order confirmation.
• Parts and Labour provided.
• System Recovery up to Operating System level, exclude restoration of data and applications.
• Upgrade of Firmware or OS versions/patches are not included in the contract.
• All serial numbers have to be provided. Equipment without serial numbers is not subjected to agreed SLA.
• Unless otherwise stated, prices exclude maintenance of add-on HBA/FC Card, Tape Drive or SSD, KVM Switch, Monitor & UPS.
• Prices exclude maintenance of consumables (eg. printer cartridges, toner, UPS battery, CMOS Battery & Controller Battery).
• If required, Innovix Services shall conduct site inspection on the equipment before the commencement of Maintenance coverage.
• Additional charges may apply for faulty equipment that needs to be repaired before the commencement of the contract.
• Applicable for Mainland Singapore, excluding offshore and Jurong Islands.
Product Specifications
| Product Category | Professional Services |
| Brand | Innovix Services |
| Product Family | Third Party Maintenance |
| Product Accessory | Main Unit |
| Product Segment | ITCS |
| Vendor Part Number (VPN) | SS-24X7X41YR-1W |
Please contact vendor and check on lead time.